When will I be billed?
Billing is processed and sent on a monthly cycle at the end of the month for Landscape Maintenance service performed during that month. Billing is sent upon completion for Landscape Installation and other services.

How are additional services billed or charged for?
If requested these services will be bid or we can perform additional services on a cost plus basis.

Why not hire a nursery to act as the landscape designer?
We address each project according to the needs. We listen to each customer's requests and ideas to incorporate these into a solution. We use materials which accomplish a goal as opposed to what is on hand at the nursery. We solve problems as opposed to creating future work for us. We work with the customer on phasing in a project over time in consideration of budgets.

What is a turnkey landscape project?
Turnkey means that we will oversee your project from the initial visit to the conceptual design stage to the finishing touches to make it complete.

What is the typical design process?
Set up an appointment to discuss goals and objectives. After the initial appointment we will send a proposal for design services. After accepting the proposal we will start the Site Evaluation process of gathering field data and generation of a base map of the property. RLC will then start to work on the Conceptual Design where when complete we will set an appointment with the customer to discuss the plan and any necessary modifications or adjustments. We will then take the Conceptual Design and revise as needed creating a more refined or detailed drawing for construction use. Upon completion of the design we will include a proposal for for the customer to obtain bids or we can present the customer with our bid and proceed with the installation. Typically if RLC performs a designated percentage of the project installation we will refund a portion or all of the design fees.

What about pricing, how, what, etc.?
Each project is presented as a custom job and it is difficult to give generalized pricing for services. Some projects are bid at a calculated rate based upon occurrences while others are based upon materials, labor. and equipment. We will gladly send a proposal for your review that will describe in detail the job and pricing.

How long does it take for me to receive a proposal from RLC?
Typically we should have a proposal to the customer within one week depending upon the season and complexity. We will let you know when you should be receiving a proposal when we meet.

What if it rains?
If it rains and delays your project we will be in contact to arrange a new project date if you request. Typically rain will only delay us a short amount of time. If it rains on your scheduled mowing date. we will perform services on the next business day or just as soon as the rain stops.